Who we are
This Privacy Policy explains how Sky Sunton General Trading LLC ("Sky Sunton", "we", "us" or "our"), a Dubai-based general trading company supplying building materials, hardware, diesel, frozen chicken, meat, dairy and fresh fruits and vegetables across the UAE, collects, uses and protects the personal information of visitors and customers who use our website and services.
What personal data we collect and why we collect it
Enquiries and orders
When you contact us, request a quotation, or place an enquiry through our website, phone, WhatsApp or email, we collect information such as your name, company name, phone number, email address, delivery location and the products you are interested in. We use this information to respond to your enquiry, prepare quotations, process orders and arrange delivery.
Newsletter and marketing
If you subscribe to our newsletter using the form on our website, we collect your email address so that we can send you updates about our products, offers and company news. You can unsubscribe at any time using the link included in every email or by contacting us directly.
Contact forms
When you submit a contact or enquiry form on our website, we collect the details you provide, along with your IP address and browser information, to help us respond to your message and protect our website against spam and abuse.
Cookies
Our website uses cookies to remember your preferences, understand how visitors use our site, and improve your browsing experience. Please see our Cookie Policy for full details on the cookies we use and how you can manage them.
Media
If you upload images to us as part of an enquiry or order (for example, product references or delivery locations), please avoid uploading images with embedded location data (EXIF GPS) unless this is necessary for delivery purposes.
How long we retain your data
We retain enquiry, order and customer account information for as long as necessary to fulfil our business, accounting and legal obligations, including UAE tax and commercial record-keeping requirements. Newsletter subscriber information is retained until you unsubscribe or request deletion.
Where we send your data
We do not sell your personal data. We may share limited information with trusted third parties who support our operations, such as delivery and logistics partners, payment processors, and IT service providers, solely for the purpose of fulfilling your order or maintaining our website. Any such partners are required to protect your information and use it only for the agreed purpose.
What rights you have over your data
You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request that we delete your data, subject to any records we are legally required to keep for administrative, tax or security purposes. To make a request, please contact us using the details on our Contact Us page.
Data security
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page.
Contacting us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact Sky Sunton General Trading LLC at +971 52 666 6530 or via our Contact Us page.
